Introduction to Problem Solving

This module is part of a larger series on Problem Solving.
Use the menu below to jump to a different Problem Solving module.

INTRO

PLAN

CHECK

ACT

We are all problem solvers; whether finding an alternate route to work in the morning when your usual one is blocked by construction, figuring out the right treatment plan for a patient, fixing your child’s toy, or a complex multi department problem; problem solving is a useful skill and necessary for continuous improvement. It offers teams a structured method and thought process to work together. In this module you will be provided with job aids, tools, templates, and examples to help you be successful with Problem Solving.

Like using the A3 document? Download the crosswalk between A3 and PDCA.

What will I be able to do after reviewing these resources?

Follow the IU Health standard process for problem solving.
Clearly define the problem so projects are scoped appropriately.
Utilize metrics/data and appropriate tools to drive high quality gap analysis and solution development.
Plan and run a test of change through experiments.
Capture and include voice of the customer, feedback, and ideas from team members.
Share best practices by telling the improvement story.

What is a problem?

A problem can be defined as:

Any deviation from the accepted standard. Such as incomplete patient registrations.

A gap between actual and desired state. For example, currently processing 75 labs per hour, and the desired state is 100.

Problem Solving Introduction

Problem Solving Methodology

Problem Solving Resources

Problem Solving Introduction Job Aid

Job Aid

Problem Solving Example

Example

Problem Solving Template (.pdf format)

Blank Template

Problem Solving Template (.doc format)

Blank Template

Problem Solving Overview

Resource

Need more help?

Contact the Transformation System General Inbox by email at TSGI@iuhealth.org or connect with a regional/business unit Transformation office for local support.

Quick Links

Glossary

Tool Library

IHI Homepage

Practical Project Management

Change Management Portal Page

Searchable Resource Library

Back to Main Page