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Problem Solving - PLAN

This module is part of a larger series on Problem Solving.
Use the menu below to jump to a different Problem Solving module.

INTRO

Steps 1 - 6

PLAN

Steps 1 - 6

DO

Steps 7 - 8

CHECK

Step 9

ACT

Steps 10 - 11
Step 1: Problem Statement

Define the Problem and Reason for Change

Problem Statement - Go and See

Step 1 Resources

Problem Statement Job Aid
Job Aid
Rewrite the Problem Statement
Practice
Go and See Template
Blank Template
Write Your Problem Statement
Blank Template
Step 2: Current State

Clarify and Breakdown the Problem

Step 2 Resources

Current State Job Aid
Job Aid
Current State Common Mistakes
Practice
Clarify the Problem Template
Blank Template
Go and See Template
Blank Template
Step 3: Containment

Implement a Temporary Fix to the Problem

Step 3 Resources

Containment Job Aid
Job Aid
Containment Practice
Practice
Step 4: Target State

Define the Desired/Expected State and How Outcomes Will Be Measured

Step 4 Resources

Target State Job Aid
Job Aid
Creating a SMART Goal Statement
Video
SMART Goals Template
Blank Template
Go and See Template
Blank Template
Analytical Thinking Skills
Learning Library
Creative Problem Solving
Learning Library
Step 5: Gap Analysis

Identify the Causes of the Problem by Looking at the Gaps Between Current and Desired States

Step 5 Resources

Gap Analysis Job Aid
Job Aid
Spaghetti Diagram Job Aid
Job Aid
Ask 'Why' Five Times
Video
Spaghetti Diagram Example
IU Health Example
Driver Diagram Roast Chicken Example
IU Health Example
Driver Diagram OR Example
IU Health Example
Driver Diagram Template
Blank Template
Gap Analysis Go See Template
Blank Template
5 Whys
Blank Template

More Resources

American Society for Quality

Institute for Healthcare Improvement

Step 6: Develop Possible Solution

Develop Hypothesis, Quantify Expected Impact, and Select Change Idea

Step 6 Resources

Develop Possible Solution Job Aid
Job Aid
Multivoting Job Aid
Job Aid
Develop Possible Solution Hypothesis Practice
Practice
PICK Chart Practice
Practice
PICK Chart Template
Blank Template
Decision Matrix Example
IUH Example
Decision Matrix Template
Blank Template
Driver Diagram OR Example
IUH Example
Driver Diagram Template
Blank Template
Develop Possible Solution Go See Template
Blank Template
Creative Problem Solving
Learning Library

More Resources

Change Concepts

American Society for Quality

Institute for Healthcare Improvement

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